Cat iconAUSTRALIAN-OWNED · FOR DOG & CAT PARENTS

Bored pup? Shedding cat? Messy paws? Sorted.

Paw Joy Pets hand-picks well-made enrichment toys, slow feeders, grooming and travel gear that fix the small daily frustrations of life with dogs and cats. Tracked delivery on every order and a 30-day money-back guarantee.

Australian-owned

Victoria-based support, replies within 1 business day

30-day money-back guarantee

Not right for your pet? Full refund within 30 days

Tracked delivery, every order

Free on Australian orders over $49

Secure checkout

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Buy any 2, save 10%. Buy 3 or more, save 15%.

Mix and match anything in store — the discount applies automatically at checkout.
Try an enrichment kit (snuffle ball + licking mat + slow feeder), a bath-day kit (bath glove + brush + paw cleaner) or a night-walk set (LED collar + harness + water bottle).

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Questions pet parents ask us

How long does delivery take?

Most orders arrive within 8–15 business days. Orders are usually dispatched within 1–3 business days, and every parcel is tracked — you'll get the tracking link by email as soon as it ships.

Where are you based?

Paw Joy Pets is Australian-owned and run from Victoria, and our customer support is here in Australia — we reply within 1 business day. To keep prices fair, products ship directly from our fulfilment partners' warehouses, which is why delivery takes a little longer than a local courier.

What if it's not right for my pet?

You're covered by our 30-day money-back guarantee. If it isn't right, contact us within 30 days of delivery for a refund on unused items in their original packaging. If anything arrives damaged, faulty or isn't what you ordered, send us a photo and we'll replace it or refund you — no need to post it back.

How do I choose the right size?

Every product page includes a size guide where sizes apply. For harnesses and beds, measure your pet and size up if they're between sizes. Not sure? Send us your pet's breed and weight through the Contact page and we'll recommend one.

How can I pay?

All major credit and debit cards, plus the express checkout options shown at checkout. Payments are processed securely by Shopify — we never see or store your card details.

How do I get in touch?

Use the Contact page or reply to any of our order emails. We answer every message within 1 business day, Monday to Friday.

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Share a photo of your pet with their new gear and tag @pawpawjoypets — we feature our favourites.